In a significant step toward improving the travel experience for its customers, Air Peace has introduced a newly upgraded boarding protocol designed to streamline the boarding process, enhance professionalism, and ensure greater comfort for passengers across all travel classes.
According to a statement released on Tuesday and signed by the airline�s Head of Corporate Communications, Ejike Ndiulo, the new system is part of a wider transformation agenda aimed at raising the bar for customer service and reinforcing the airline�s commitment to excellence and inclusivity.
Under the revamped boarding arrangement, priority will now be given to military personnel, passengers requiring wheelchairs or those with special mobility needs, and business class travelers. This strategic change, the airline explained, reflects its dedication to fostering a culture of care, respect, and efficiency across its operations.
Speaking on the development, Chairman and CEO of Air Peace, Allen Onyema, emphasized that the new policy is not just about improving logistics, but about creating a more thoughtful and humane experience for passengers from the moment they arrive at the airport.
�At Air Peace, we understand that time, comfort, and dignity matter deeply to our passengers,� Onyema stated. �This new boarding system is thoughtfully crafted to ease congestion, maintain orderly processes, and ensure a seamless and more pleasant boarding experience for all our customers. It�s also a way of honoring those who serve and supporting those who need special assistance.�
He further noted that the airline�s decision to grant boarding priority to military personnel is a gesture of appreciation for their service to the nation. In addition, the move to accommodate passengers with special needs reflects Air Peace�s commitment to accessibility and customer-centric policies.
�By prioritizing passengers who have sacrificed for the country, and those who require extra care, we are not only demonstrating empathy and respect, but we are also setting a new benchmark for customer-focused service in the region�s aviation sector,� Onyema said. �Business class travelers, who choose premium service, will also benefit from expedited boarding, which aligns with the exceptional travel experience we strive to provide.�
The implementation of the new system comes as part of a larger transformation strategy being pursued by the airline to elevate operational standards and deliver a redefined service culture at every stage of the customer journey�from check-in to takeoff and beyond.
�As we roll out this and other service enhancements, we remain focused on offering our passengers not just flights, but experiences rooted in hospitality, reliability, and world-class standards,� Onyema added.
Air Peace currently operates the largest and most diversified fleet in West and Central Africa, servicing an expansive network of domestic, regional, and international destinations. Renowned for its firm stance on safety, innovation, and customer satisfaction, the airline has emerged as a key player in the African aviation space, consistently setting new industry benchmarks.
Looking forward, Air Peace reiterated its commitment to introducing more customer-focused innovations designed to simplify air travel and enrich the overall passenger experience. The airline also disclosed plans to further expand its fleet, launch additional long-haul routes, and continue strengthening Nigeria�s position on the global aviation map.
�As we look to the future, our focus remains on continuous improvement,� the airline�s statement concluded. �From investing in new aircraft to launching exciting new routes, passengers can expect ongoing enhancements that make every journey with Air Peace more comfortable, convenient, and enjoyable.�
